Support
Saddle up for an unforgettable gaming ride at Lucky Creek Casino, where the Wild West meets top-tier online entertainment. Since 2009, we’ve been delivering a rootin’-tootin’ experience with a wide range of slots, table games, and video poker, all wrapped in a unique Western theme. Licensed by the Kahnawake Gaming Commission, we guarantee a safe and fair environment for all players. Best of all, our customer support is available 24/7, ready to assist with any questions or concerns, ensuring you can focus on racking up those wins with confidence.
Security and Fairness You Can Trust
At Lucky Creek Casino, your safety is our top priority. We use cutting-edge SSL encryption to protect your personal and financial data, so you can play without worry. Plus, our games are powered by certified Random Number Generators (RNGs), ensuring every spin, deal, or roll is completely fair and unbiased. We’re committed to providing a secure space where you can enjoy your favorite games with peace of mind.
How to Reach Our Support Team
No matter the issue, our dedicated support team is here to help you get back in the saddle. Whether it’s a quick question or a complex concern, we’ve got multiple ways for you to reach out, day or night.
Live Chat Support
Need help right now? Our Live Chat is available 24/7 for instant assistance. Just click the “Live Chat” button on our website, enter your name, account number or email, and your query. You’ll be connected to a friendly agent in no time, ready to resolve your issue on the spot.
Email Support
For less urgent matters or specific inquiries, you can reach us via email. We’ve got dedicated addresses for different needs, so your request goes straight to the right team:
- General questions: support@luckycreek.com
- Banking or payment concerns: cashier@luckycreek.com
- VIP assistance: vip@luckycreek.com
- Technical issues: tech@luckycreek.com
- Feedback or escalations: pitboss@luckycreek.com
We strive to respond to all emails promptly, ensuring you’re never left waiting long.
Phone Support
Prefer to talk it out? Give us a call using our toll-free number for US players at 1-888-595-5835. If you’re outside the US, reach us internationally at 1-678-349-0094. Our phone lines are open for direct support, so you can speak with a real person to sort out any concerns.
Lucky Creek Casino is fully committed to delivering top-notch customer service. We’re here to make sure your gaming experience is smooth, enjoyable, and hassle-free, so don’t hesitate to reach out whenever you need us.